Frequently Asked Questions

It's completely self-service. Browse our lighting rental catalog, select the products and quantities you need, choose your event date, and check out online. We ship everything directly to your door with setup instructions included. After your event, repack the equipment and ship it back using the prepaid return label in your box. No quotes, no consultations, no hassle.

We recommend booking no later than 2–3 weeks before your event to guarantee availability. During peak season (May through October), popular items like uplights and string lights can sell out quickly, so earlier is better.

No. You can rent a single uplight or outfit an entire venue — order exactly what your event needs.

Yes. You can modify quantities, swap products, or update your event date as long as the changes are made before your order ships. Just reach out to us with your order number.

Every reservations includes a 5-day rental period. You won't feel rushed. On each rental page you will select your event date, the arrival and due back dates will be clearly defined at that point.

Each order covers a single event date. If you have multiple events, place separate orders for each one so we can ensure availability and proper scheduling.

Yes. We ship to all 50 states. Whether your event is in New York, Los Angeles, or anywhere in between, we'll get your lighting to you on time.

Your equipment is shipped to arrive 2 days before your event date, giving you time to unpack, test, and set up without pressure. You'll receive tracking information as soon as your order ships.

Everything ships in durable, reusable cases and boxes designed to protect the equipment during transit. The same packaging is used for your return shipment, so hold onto it — don't throw anything away.

We ship via UPS. All shipments include tracking and are insured.

Not necessarily. Packages can be left at your door like any standard delivery. If you'd prefer a signature requirement or want to ship to an alternate address like your venue, you can note that during checkout.

Shipping both ways is included with all of our rentals.

Absolutely. Our equipment is specifically designed for DIY use. There's no technical experience needed — if you can plug in a lamp, you can set up our lights. Most customers have everything up and running in under an hour. Every rental includes printed setup instructions, and our product pages feature setup guides and videos.

Everything you need for setup. Uplights come with the light unit, power cable, and instructions. String lights include the string, bulbs, and hanging hardware recommendations. Each product page lists exactly what's in the box so there are no surprises.

Most of our lighting equipment requires standard 110V power outlets. We recommend mapping out your outlet locations before your event. For uplights, each unit plugs into a standard wall outlet and most can be daisy-chained together to reduce the number of outlets needed. Check individual product pages for power requirements and daisy-chain limits.

Setup time depends on the size of your event and what you're installing. A set of uplights around a room typically takes 20–30 minutes. String light installations vary with the space but most customers complete setup in about an hour. We always recommend doing a quick test the day before your event.

Yes. Each product page includes detailed setup instructions, and many products have step-by-step video walkthroughs. Our product pages cover everything from placement recommendations to power requirements.

Start by checking the troubleshooting section in your setup guide — most issues are a simple fix like a loose connection or a bad setting. If you're still stuck, contact us and we'll walk you through it.

Place all equipment back in the original packaging it arrived in, attach the prepaid return shipping label included in your box, and drop it off at the nearest carrier location. That's it.

Return shipments should be dropped off on the date indicated on your reservation. If this date falls on a weekend or a Federal holiday then the lights are not due back to UPS until the next business day.

Normal wear and tear is expected and covered. If a unit is damaged beyond normal use, we'll assess the situation and communicate any charges before processing them. Accidents happen — we're reasonable about it, but keep in mind we don't have deep pockets like Amazon. If our lights come back unusable due to damage during your rental you will get charged.

No deep cleaning is needed. Just wipe down any visible dirt or debris and make sure everything is repacked securely. We handle full cleaning and inspection between rentals.

Contact us with your order number and pictures of your boxes. If we can verify you have not thrown the boxes and protective foam away we will issue you new return labels. If you lose the boxes you are responsible for the cost of returning the lights safely and undamaged.

Late returns may incur additional daily rental fees. If something comes up and you need more time, let us know as early as possible so we can work with you.

Our uplights are commercial-grade and produce a strong, vibrant wash of color. A single uplight can illuminate a wall or column effectively, and the brightness is adjustable so you can set the right mood for your space. Check individual product pages for specific lumen output and coverage recommendations.

Yes. You can order multiple color options and mix them throughout your venue for a custom look. Uplights with color-changing capabilities let you dial in the exact shade you want. Many customers alternate between two complementary colors around their room for a dynamic effect.

It depends on the size of your space and the look you want to achieve. Please check out our quantity guidelines for uplights found HERE

Our equipment is popular for weddings, receptions, corporate events, holiday parties, school dances, gym events, birthday parties, and more. Anywhere you want to transform a space with light, our rentals work. Check out our lighting rental options to see packages designed for different event types.

Uplights project color up walls and architectural features to transform the ambiance of a room. String lights (also called bistro or café lights) create a warm, romantic canopy effect when hung overhead — perfect for outdoor events and tented receptions. Black lights produce ultraviolet light that makes neon colors and white materials glow, popular for glow parties and dance events.

Yes. Our packages bundle complementary products together at a better price than renting items individually. Packages are designed for common event scenarios and venue sizes, taking the guesswork out of how much lighting you need. Browse all packages on our lighting rentals page.

Yes. Every product and package has its pricing displayed directly on the page. There are no hidden fees and no need to request a quote — what you see is what you pay. We believe in transparent pricing so you can plan your event budget confidently.

Yes. Pricing decreases per unit as you increase your rental quantity. Volume pricing tiers are shown on each product page so you can see exactly how much you save as you add more.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely at checkout.

Orders cancelled more than 14 days before the event date receive a full refund. Cancellations within 14 days may be subject to a cancellation fee. As of 2/1/2020 all cancellations will incur a 5% charge of the refunded amount.

No we do not collect a security deposit. Your credit card is saved on file, similar to how a hotel holds your card for incidentals.

Yes. An order confirmation and invoice are emailed automatically after checkout.