All of our lights include a 5 day rental period. If you need them a day or two longer just let us know. We typically can extend your rental at no additional cost.

Your lights will arrive at least 2 days prior to your event. In some cases the lights may arrive earlier however your reservation will never begin until the date stated in your contract. When you select the date of your event on the calendar we will clarify your reservation dates, including the arrival date, event date, and the date your lights are due back to UPS. Please note that for approved last minute orders, we guarantee your reservation will arrive by one day prior to your event date.

When you are ready to return the lights simply pack them in the same box they arrived, use the pre-paid return label included in your order, and drop them off at the nearest UPS location. The prepaid return label does not include scheduled pickups, packages must be dropped off at a UPS location. Customers are responsible for additional shipping costs if they do not affix the return label to the box for returns.

The short answer is – it’s not hard at all. Some of our lights can be setup in as little as 2 minutes.Our string lights tend to be the most time consuming while our uplights, Gobo lights, and pinspots tend to be the easiest. Electrical and lighting experience is not required and we include setup instructions with each rental.

We inspect all rentals when they are returned to our warehouse. If any lights are returned damage the first thing we do is take pictures of the damage as well as the condition of the box. We know lights can be damaged in transit however this is typically evident by the condition of the box. If the box appears damaged we will file a claim with UPS, however in the case UPS denies the claim you will be responsible for the replacement cost of the broken bulbs/parts.

We check each light before they are shipped.However we understand that occasionally something can happen during delivery and the lights may not work. If this happens please contact us immediately and we will send replacement lights at no additional cost (overnight shipping). American Party Lights must be notified within 12 hours of delivery for a complimentary replacement for damaged lights.

Our lighting reservations are handled from beginning to end on our website.American Party Lights requires a 25% deposit to reserve the date. Your balance is due two weeks prior to your event. If you are making a reservation for an event that is less than 2 weeks away your balance will be due in full at the time of booking. Of course we are also available by phone, email or chat if you have any questions or if you prefer we setup the reservation for you.

Yes it is, unless your reservation requires expedited shipping to arrive in time (last-minute orders), or if you live in Alaska or Hawaii. If we have to charge you for special shipping we will always request your approval before continuing. We never make a dime on shipping fees, we do our best to keep costs down and to make this process as easy as possible.

Yes.You may cancel your reservation and receive a full refund at any time up to 2 weeks prior to your event. Gobo packages can only be cancelled up until the time we design your gobo or send your artwork off to be produced (whichever comes first).

As of 2/1/2020 all cancellations will incur a 5% charge of the refunded amount. Changes with our merchant processor now prevent us from recouping the merchant processing fees associated with the amount being refunded.

American Party Lights accepts Visa, Mastercard, American Express, Discover and Pay with Amazon.Payments are securely processed on our website.

Occasionally additionally fees will be charged. The basic rule of thumb is if you treat our lights well and ship them back on time and in their original packaging then you’re fine. However in the following circumstances we may charge additional fees:

• Lights are returned damaged.
• Globe or Edison string lights are returned tangled (we’re talking an extreme tangled mess).
• Lights are returned wet.
• Lights are not returned in their original box (why is this important?).
• Lights are returned late without pre-approval.
• Packing materials are missing (bubble wrap, foam, bags, etc).
• Your pre-paid return label is not used for your return shipment (learn more).

We’re not out to nickle and dime you. We want you to be happy with your American Party Light rental and we do all we can to help you avoid these charges. We reserve the right to charge these fees for customers who blatantly disregard our rules or treat our rentals poorly. We’re a family business, not Uhaul.