Terms and Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to American Party Lights indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by American Party Lights.
American Party Lights reserves the right to make changes to this site and these terms and conditions at any time.
This site is owned and operated by American Party Lights. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, and icons, as well as the selection, assembly and arrangement thereof, are the sole property of American Party Lights. All software used on the site is the sole property of American Party Lights or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without American Party Lights’ prior written permission.
All rights not expressly granted in this Agreement are reserved to American Party Lights. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
By using this website, you represent and warrant that you are at least 18 years of age. You agree that you are financially responsible for all of your use of this website (as well as for use of your account or log-in information by others, including without limitation minors living with you). You shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of this website. You agree to comply with all applicable laws, rules and regulations. You agree and represent that you are buying for your own use only, and not for resale.
American Party Lights in their sole discretion reserves the right to review and refuse fundraising affiliates.
American Party Lights reserves the right, in its sole discretion, to make any necessary updates, modifications and adjustments at any time without prior notice to product descriptions, warranties and prices, due to errors, product discontinuation, changing costs, new market conditions or any other factor. All prices are subject to all applicable sales taxes, handling charges and shipping charges.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, American Party Lights shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. American Party Lights shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, American Party Lights shall immediately issue a credit to your credit card account in the amount of the incorrect price.
American Party Lights is NOT a retail store open to the public and subject to the rules of public accommodation. We are an online light rental and installation company. We are not a place of public accommodation and may refuse your order or other orders for any reason at any time. American Party Lights reserves the right at any time after receipt of your order to accept or decline your order for any reason. American Party Lights reserves the right to not send any gift message that includes profanity, offensive language or hate speech. The sender will not be notified in this case; the message will be destroyed and the order may or may not be shipped with no message attached. American Party Lights reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
For information regarding our cancellation policy, please see our Rental Policy.
It is your responsibility to ensure that all shipping information is correct when you submit your order. American Party Lights takes no responsibility for any undeliverable or delayed orders due to incorrect shipping information. Products will be delivered by means of American Party Lights’s choosing. It is your responsibility to ensure that someone is present to accept the order when delivered, failing which the order will be left in a location at the discretion of the delivery person, or delivery may be attempted at a later time, or a notice tag may be left for the recipient to contact us for delivery of the item. American Party Lights takes no responsibility for any orders that are destroyed, damaged or stolen as a result of the mode of delivery. American Party Lights DOES NOT GUARANTEE DELIVERY TIMES.
Provided that American Party Lights’s care and handling instructions are followed, American Party Lights warrants that lights rented or installed will working properly, as intended by the manufacturer. If the lights malfunction or do not work American Party Lights will send replacement lights at no additional charge, in American Party Lights ‘s sole discretion.
American Party Lights DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF THE PRODUCTS CONTEMPLATED BY THESE TERMS AND CONDITIONS INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. American Party Lights RESERVES THE RIGHT TO CHANGE ITS WARRANTIES AT ANY TIME, IN ITS SOLE DISCRETION WITHOUT PRIOR NOTICE WITH RESPECT TO FUTURE SALES AND DELIVERIES.
IN NO EVENT SHALL American Party Lights BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THIS WEB SITE, ITS CONTENTS OR THE PURCHASE OF ANY PRODUCTS PROVIDED ON THIS WEB SITE. American Party Lights MAKES REASONABLE EFFORTS TO ENSURE THE ACCURACY AND COMPLETENESS OF THE INFORMATION ON THIS WEB SITE. American Party Lights SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUFFERED DUE TO INACCURATE OR INCOMPLETE INFORMATION RELATING TO A PRODUCT DISPLAYED IN THIS WEB SITE. American Party Lights SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUFFERED ARISING FROM THE PURCHASE, USE OR PERFORMANCE OF ANY OF THE PRODUCTS PROVIDED ON THIS WEB SITE.
Governing Law and Forum. The Terms and Conditions will be governed by and construed in accordance with the laws of the state of Oregon, without regard to conflict-of-laws principles.
Any dispute arising out of this Transaction shall be resolved by a court of competent jurisdiction located in Deschutes County, Oregon.
Attorney Fees. If any suit or action is required to enforce the Terms and Conditions or any breach thereof, American Party Lights shall be entitled to an award of attorney fees and costs against the other party at trial, and on appeal.
You agree that these terms and conditions referred to in this Agreement constitute the entire agreement between you and American Party Lights pertaining to the subject matter of these terms and conditions, and supersede, terminate and otherwise render null and void any and all prior agreements, understandings, negotiations, contracts, proposals or requests for proposals, whether written or oral, between you and American Party Lights. In the event of a conflict between these terms and conditions of sale and any other documents incorporated by reference or referred to in this Agreement, these terms and conditions of sale shall govern.
Return Policy
American Party Lights believes in the quality of the lights we sell. All qualifying returns or exchanges for purchased products will be accepted within 60 days of the date in which the product was delivered.
Return Guidelines:
- Returns must be in “Like New” condition, free from scratches or any damage.
- All packaging materials, pre-fitted foam, manuals, cables, etc must be included in your return
- Returns must be in their original box, packed within a separate shipping box
PLEASE NOTE: Items that do not meet the above guidelines will incur a 25% restocking fee.
Defective Items:
For your convenience, you will be issued a printable, pre-paid shipping label for returns within the 48 contiguous U.S. States. Once we receive your return and have validated the defect we will exchange the defective product for a brand new one, or will issue a refund should you choose to decline replacement.
American Party Lights inspects all returned products thoroughly (including matching serial numbers). The customer is responsible for all shipping costs (except for verified defective products). For products that are not defective, but claimed by the customer to be defective the return shipping charge will be billed to the customer’s credit card on file.
Refunds & Exchanges
If you have received an item that you’re dissatisfied with and wish to exchange or return your product for a refund you will be responsible for all shipping costs. This includes the shipping cost of returning the item back to American Party Lights as well as the cost associated with shipping the cost originally to you (our free shipping policy). The initial outgoing shipping is free if you keep the item purchased only. Any such costs will be deducted from your refund. Once we receive the item and have thoroughly inspected your product a representative from our customer service team will contact you.
Special Exceptions:
Certain products do not qualify for refunds or exchanges, such as products without their original packaging and/or components such as the retail box, manual, fitted foam, etc.
When Returning a product you must have a RMA # (Returned Merchandise Authorization) # issued by American Party Lights. You can obtain this by contacting us at 888-21-PARTY (888-727-8921).
We recommend using a delivery method that is insured and trackable. American Party Lights is not responsible for any returns damaged or lost in transit. If you have any questions regarding our return policy please contact us at support@americanpartylights.com or (888) 727-8921.
American Party Lights reserves the right to deny any return. By purchasing from American Party Lights you agree to all above terms and policies.
How to Start Your Return
Contact American Party Lights and we will issue you an RMA # (Return Merchandise Authorization #) after you’ve completed our RMA Authorization Form via email. We will not accept any return without an RMA # authorized from American Party Lights.
Send returns to the following address (using this format):
[ENTER YOUR RMA #]
American Party Lights RETURNS
61767 Wickiup Rd
Bend, OR 97702
American Party Lights reserves the right to deny any return.
Please call us Mon-Fri from 9am to 5pm (PST) to obtain an RMA number for your return.
By purchasing from American Party Lights you acknowledge all posted guidelines and policies.
Please read the terms and conditions below regarding our Rental Policy. By checking the “I Agree” box during checkout, you digitally sign this Agreement, and indicate that you agree to the following terms and conditions:
This is a legal and binding contract for the purpose of a short term rental of Products between the signer of this document (hereinafter referred to as “Renter”), and AMERICAN PARTY LIGHTS, www.americanpartylights.com. “Products” includes all lighting products, pipe & drape, photo booth and other rental products on our website.
1. Ownership
AMERICAN PARTY LIGHTS maintains full ownership of all rented Products.
2. Shipping and Delivery Guarantees
AMERICAN PARTY LIGHTS provides free ground shipping using FedEx or UPS on all rentals. Reservations requiring expedited shipping will require approval by the customer prior to shipping, and all costs associated with the expedited shipping will be the sole responsibility of the customer unless otherwise stated.
AMERICAN PARTY LIGHTS requires a signature upon delivery. Delays in deliveries due to the carriers inability to attain a signature or customer requests for FedEx or UPS to hold the item(s) is the responsibility of the customer. AMERICAN PARTY LIGHTS is not responsible for late shipments due to (a) Our carriers inability to attain a signature upon delivery, (b) Customers change of address directly with the carrier, (c) Customers request to hold the items at a FedEx or UPS facility, or any other request made directly between the customer and our carriers. No refunds will be made in these circumstances.
3. Rental Return Date
The parties agree that the Due Date for the Return of all rented equipment is two (2) days after the Event Date specified on the Order Form (5 days total). Rented equipment is considered “Returned” as of the date received from FedEx or UPS, shipping pre-paid, at any Federal Express (FedEx) or UPS office. AMERICAN PARTY LIGHTS will provide a pre-paid shipping label for Product return shipping. Failure to return any rented Product by the Due Date will incur a rental late fee. When products are kept for an additional rental period we will charge 50% of the stated rental rate for the product(s).
4. Renter’s Use of Rental Products
Renter agrees to use all rental Products in a careful and proper manner, and in compliance with any and all applicable regulations and laws. Renter further agrees to use all Products as prescribed in AMERICAN PARTY LIGHTS instructions, as shown on the AMERICAN PARTY LIGHTS website. Renter hereby acknowledges that she/he has received and understands the necessary instruction on the proper set-up and usage of rented Products and understands the conditions that cause failure or damage. By virtue of accepting this Agreement, Renter hereby waives any claim of ignorance on the proper set-up and usage of rented Products. Renter assumes full responsibility for the care of the rented Product(s) from the time it is delivered to the Renter’s address until the time it is checked in for return by an agent of American Party Lights. American Party Lights does not bear liability for Products left unattended. Renter hereby acknowledges that it is highly recommended that Renter designates a shipping address at which an individual can physically receive the Product(s).
5. Warranties, Representations, and Indemnification
Renter hereby acknowledges that the rental Products are of a size, design and quantity selected by Renter and that American Party Lights has not made and does not make any representation, warranty, or covenant, express or implied, with respect to the condition, quality, durability, or suitability of the rental Product for Renter’s specific uses or applications. American Party Lights will not be liable to Renter for any loss or damage caused directly or indirectly by the rental Products and rental service, by any inadequacy thereof, or defects therein. Renter will indemnify American Party Lights and hold harmless against any claim, action, damages, and liability, including attorney’s fees, arising out of or connected with Renter’s use of the rental Products or Renter’s use of American Party Lights rental service.
6. Lost, Stolen or Damaged Products
Renter agrees to return American Party Lights property in the same condition as when it was received. Renter agrees to full financial responsibility should the rental Product and/or any of the components parts or supplies be stolen, lost, damaged, destroyed by fire or any other means, or altered in any way, other than normal wear and tear. For a list of replacement costs of any of our rentals please contact us.
Renter’s digital signature on this document authorizes American Party Lights to bill the cost of repair/replacement Products and any and all late charges to Renter’s credit card.
7. Governing Law and Choice of Forum
This Agreement is governed by the laws of the State of Oregon. In the event of any dispute concerning this Agreement or the products rented hereunder, including any breach of this Agreement, suit may be brought only in a court of competent jurisdiction in the State of Oregon.
8. Payments and Cancellation Policy
Customers have the choice to secure their reservation three (3) ways: Pay in Full, Pay with a Deposit, or Pay with PO (Purchase Order). Pay in Full means 100 percent (%) of the total rental order invoice will be charged immediately. When paying with a deposit an amount of 25 percent (%) of the total rental order invoice will be charged immediately. The balance of the total rental amount is due fourteen (14) days prior to the Event Date specified in the Rental Agreement. Payment by PO requires the renter to send us a signed purchased order on letterhead to our company address. We must have a physical copy of this Purchase Order. A check made out to “American Party Lights” will be due no later than 2 weeks after the event date of their reservation.
Renters may cancel any order without penalty* up to thirty (30) days prior to the Event Date; the deposit will be refunded* and the balance will not be charged. For cancellations greater than fourteen (14) days prior to the Event Date, Renter forfeits deposit but will not be charged the balance amount due. For cancellations made within fourteen (14) days or less prior to the Event Date, Renter will be charged in full. Gobo rentals will receive no refund once their custom gobo is sent to production.
*As of 2/1/2020 up to a 5% fee will be withheld from any refunded amounts due to changes with our merchant processors which prevent us from recouping the merchant processing fees associated with the refunded charge.
9. How long do I get to keep my rental?
All of our lights include a 5 day rental period. If you need them a day or two longer just let us know. We typically can extend your rental at no additional cost.
10. When will my lights arrive?
Your lights will arrive at least 2 days prior to your event. In some cases the lights may arrive earlier however your reservation will never begin until the date stated in your contract. When you select the date of your event on the calendar we will clarify your reservation dates, including the arrival date, event date, and the date your lights are due back to UPS.
11. How do I return the lights?
When you are ready to return the lights simply pack them in the same box they arrived, use the pre-paid return label included in your order, and drop them off at the nearest UPS location. The prepaid return label does not include scheduled pickups, packages must be dropped off at a UPS location. Customers are responsible for additional shipping costs if they do not affix the return label to the box for returns.
12. How difficult is installation?
The short answer is – it’s not hard at all. Some of our lights can be setup in as little as 2 minutes. Our string lights tend to be the most time consuming while our uplights, Gobo lights, and pinspots tend to be the easiest. Electrical and lighting experience is not required and we include setup instructions with each rental.
13. What if I break a light?
We inspect all rentals when they are returned to our warehouse. If any lights are returned damage the first thing we do is take pictures of the damage as well as the condition of the box. We know lights can be damaged in transit however this is typically evident by the condition of the box. If the box appears damaged we will file a claim with UPS, however in the case UPS denies the claim you will be responsible for the replacement cost of the broken bulbs/parts.
14. What happens if the lights do not work?
We check each light before they are shipped. However we understand that occasionally something can happen during delivery and the lights may not work. If this happens please contact us immediately and we will send replacement lights at no additional cost (overnight shipping). American Party Lights must be notified within 12 hours of delivery for a complimentary replacement for damaged lights.
Customers who experience problems with their lights and shipping a replacement is not feasible (due to time or any other constraint) must complete troubleshooting steps with American Party Lights via phone or email. Refunds for damaged lights will only be issued once all troubleshooting steps have been completed and an American Party Lights representative signs off on the light being faulty.
15. How can I reserve the lights?
Our lighting reservations are handled from beginning to end on our website. American Party Lights requires a 25% deposit to reserve the date. Your balance is due two weeks prior to your event. If you are making a reservation for an event that is less than 2 weeks away your balance will be due in full at the time of booking. Of course we are also available by phone, email or chat if you have any questions or if you prefer we setup the reservation for you.
16. Can I cancel my reservation?
Yes. You may cancel your reservation and receive a full refund at any time up to 2 weeks prior to your event. Gobo packages can only be cancelled up until the time we design your gobo or send your artwork off to be produced (whichever comes first).
17. What payments do you accept?
American Party Lights accepts Visa, Mastercard, American Express, Discover and Pay with Amazon. Payments are securely processed on our website.
18. Are there any additional charges?
Occasionally additionally fees will be charged. The basic rule of thumb is if you treat our lights well and ship them back on time and in their original packaging then you’re fine. However in the following circumstances we may charge additional fees:
- Lights are returned damaged.
- Globe or Edison string lights are returned tangled (we’re talking an extreme tangled mess).
- Lights are returned wet.
- Lights are not returned in their original box.
- Lights are returned late without pre-approval.
- Packing materials are missing (bubble wrap, foam, bags, etc).
- Your pre-paid return label is not used for your return shipment.
We’re not out to nickle and dime you. We want you to be happy with your American Party Light rental and we do all we can to help you avoid these charges. We reserve the right to charge these fees for customers who blatantly disregard our rules or treat our rentals poorly. We’re a family business, not Uhaul.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or renting on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use an SSL certificate
• We do not need an SSL because:
We do not process payments online.
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
americanpartylights.com
61767 Wickiup Rd
Bend, OR 97702
support@americanpartylights.com
(888) 727-8921
Last Edited on 2018-03-19