We're Here to Help

The Coronavirus has had a drastic impact on events of all shapes and sizes for 2020. We know you’re wondering whether or not your event will take place, debating whether or not you should plan and book your vendors, and what will happen if you book and then plans change. Here is what we are doing at American Party Lights to help you through this process.

1. Cancellation Policy Updated: Our current policy requires cancellations be made no later than 30 days prior to your event in order to receive a refund. For the remainder of 2020 we are allowing cancellations made up to 14 days (2 weeks) prior to your event for a refund. Cancellations after 14 days but prior to your package shipping will receive credit in full to be used when your event is rescheduled.

2. Prioritizing Existing Customers: We know the coronavirus will eventually subside and all of the events that were cancelled will be rescheduled. When that time comes we guarantee the demand will exceed supply. We will be prioritizing existing customers over new ones. So if you book and have to reschedule you will be prioritized over new customers trying to book on our website.

So our recommendation is to book your reservation and if you are forced to postpone your event reach out to us and we’ll put a credit on your account. When this chaos subsides and your event is rescheduled you’ll be first in line to get the lights you need make your event a success.

We're here if you have questions

We're here if you have questions