Included with all rentals:
- Free shipping and returns
- 5 day rental period
- Satisfaction guarantee
- See details
Free Shipping & Returns
Included with your reservation is complimentary two-way shipping anywhere in the 48 contiguous United States. At this time we do not offer delivery to Hawaii or Alaska. Your return shipment must be packed in the same box(es) they arrived. An additional fee will be charged if a different box is used for your return shipment or if any packing material is not included with the return.
Return shipments must be dropped off at UPS. If customers schedule UPS to pickup the return shipment an additional charge will be incurred.
5-day Rental Period
Your reservation begins on your reservation start date, regardless of how early your lights may arrive.
Free Shipping & Returns
Free nationwide 2-way shipping is included on all orders, no minimum required.
Return the lights in the same box they arrived to the nearest UPS location. We will indicate on your packing list when the lights are due back to UPS. The prepaid return label can be found in the box with all of your other rental paperwork.
25% holds your reservation with the balance due two weeks prior to your event. We accept all major credit cards.
You can cancel anytime until 14 days before your event for a full refund Restrictions apply (see details).
100% Satisfaction Guarantee
Your lights will arrive on time and ready to use or we will make it right. We will overnight replacements or refund your order.
Still have questions?
We're here to help! You can email us at email@example.com.
What date do I pick?
Select the date of your event on the calendar. We will deliver your lights 2 days prior. All dates will be outlined on the following pages.
Cancellation of gobo package rentals will only be allowed 48 hours from the time the reservation was placed or prior to the customer's custom gobo being sent to production (whichever comes first).
Just because our calendar might not show availability does not mean we cannot accommodate. We make every effort to fulfill last-minute orders.
Customer Questions & Answers
Are there any additional fees?
Our rental fee includes everything – including shipping both ways. However there are circumstances in which additional fees will be incurred. They include but are not limited to:
- Not all products are returned with your rental. This includes all foam and protection material included in your shipment, power cables, bags and remotes.
- The original box has been lost and a new box is used to return your rental. There is an additional fee in this situation because the replacement box will always be bigger and incur additional shipping expenses. These additional shipping expenses will be passed onto you.
- Lights are returned damaged, wet, or in any shape other than the way they left the warehouse.
- You do not use the return label when dropping off the package(s) at UPS. This will result in your package being delivered to you again. In this case you will be responsible for the shipping cost to return the package to American Party Lights.
How does free shipping work?
We ship your rental to you free of charge, it will arrive at least 2 days prior to your event. When you are done with your rental simply drop off the package at any UPS location using the pre-paid UPS shipping label. Please note: If you’d like to schedule a UPS pickup at your home or business location an additional fee will be charged to your rental. For last-minute. reservations requiring expedited shipping an additional charge will be charged. We will always approve this charge with you prior to proceeding with your reservation.
How/When do I pay the balance of my reservation?
Your balance is due 2 weeks prior to your reservation. You will receive an email reminder at that time with instructions for logging into your account to make payment. If you would like to pay your balance at any point before this please contact us.
Do I need to pay for shipping when returning the lights?
No. We include a pre-paid return label with your rental. Simply place the return label over the label on the box and drop off the box at your nearest UPS location.